Our Policies


Health and Safety

Candour Ltd fully appreciates and implements the five fundamental principles included within the HSE guidance note HSG65 - Planning, Organisation, Controlling, Managing, and Auditing our health and safety standards.

We are comitted to implement procedures which ensure that we operate above the minimum legal expectations of the Health & Safety at Work Act 1974. Our Health & Safety Committee meets regularly to discuss ways to further improve our standards, and to review and amend our Health & Safety Policy. With an open health & safety management culture we welcome input and award innovative ideas.

We work very closely with an external consultancy - Matrix Risk Management. Their MD Tim Philpott (pictured left) is highly regarded in the industry. Their pro-active assistance has been instrumental in both our development and our success.

Visit the Matrix Risk Management for further information.


Environmental

Environmental issues are of great concern to all of us.

We recognise our responsibilities for care of the environment to local communities and the wider population. We will ensure wherever practical that our operations are planned and undertaken with a commitment to the preservation and protection of the environment. We fully adopt the ethos and expectations of ISO 14001.

We operate a waste management policy on all of our sites, which is regularly reviewed.Our prime objective is to reduce waste on our sites, through reduction of surplus orders, and by recycling to our other sites via our storage facility.

We are rigorous in our selection of supply-chain partners and subcontrators, to ensure environmentally friendly working practices, and to provide both quality and sustainability. It is company policy that wherever possible no product that is hazardous to the environment will be used, and if specified by others then we will seek to eliminate this material by use of alternative products.


Customer Care

All of our projects are overseen by the Directors. If our customers have any issues they want to discuss then they can talk directly to a Director who will then take any actions required.

Prior to the snagging inspection by the Consultants we will undertake our own inspection and attend to these items, so as to reduce or eliminate the final snagging list. On contract completion and handover we will provide tuition on services installed, and provide O&M manuals with all relevant information.

During the defects period we will continue to visit the building as and when necessary, to ensure any issues are speedily and satisfactorily resolved. After the Final Certificate is issued the customer can still talk directly to a Director on any issues which may arise.

We aim to provide a first class construction service both during and after the contract. If any problems do occur then we will acknowledge it, and deal with it promptly whilst keeping all parties informed.

 

 



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